B.C. Ferries

Medical Travel Assistance Program (TAP) offers discount to residents and escorts who must travel for non-emergency medical care. See BC Ferries TAP form information here:

Accessibility at BC Ferries

Go to – for details regarding the information below.

Discount fares available for passengers with a permanent disability. Download an application form for a Disabled Status Identification (DSI) Card.

Wheelchair/Walking Aid Access in Horseshoe Bay WITH a vehicle – Elevator access is on a first come first served basis and If you use a wheelchair, tell ticket agent when you arrive.

Wheelchair/walking aid access in Horseshoe Bay WITHOUT vehicle – If a wheelchair is needed (or you have your own) call 1-888-BCFERRY (223-3779) 24 hours in advance. Arrive at terminal 1 hour in advance and staff will take you onto the ferry. Please note BC Ferries’ wheel- chairs cannot be taken off the vessel at Snug Cove.

Visitor Passes – a companion can assist person with disability on and off ship with a visitor pass obtained at customer service (behind foot passenger booth) in exchange for Government issued picture I.D. and phone number.
If assistance is required on ferries, you need to travel with a companion.

When the Queen of Capilano is having it’s annual re-fit, some of these policies don’t apply. For instance, there is no elevator on the Bowen Queen, which is the replacement vessel.

Medical Assured Loading
Horseshoe Bay Terminal
When a patient’s health is compromised (for example – during radiation or chemotherapy treatments or pain sitting for extended periods of time directly after major surgery) by waiting extended periods of time in the ferry lineup, BC Ferries provides medical assured loading letters if requested by a physician or hospital. If your doctor decides that you should have a “medical assured loading letter”, the physician needs to email BC Ferries at and request a medical assured loading letter for your presentation to BC Ferries staff at the toll booth (along with your TAP form – travel assistance program). Ensure you allow a minimum 30 minute checkin time for Horseshoe Bay terminal.

Bowen Island Ferry Lineup
Once you have your medical assured loading letter, take it to Bowen Island Municipal Hall Monday to Friday, 8:30 am – 4:30 pm or to Caring Circle Resource Centre Monday/Wednesday/Friday 10 am – 4:00 pm, for a card to put in your window of your vehicle for Bowen Island loading (upon presenting your assured loading letter). Parking for assured loading passengers will be in the cross hatched area in front of the General Store. To display your assured loading status, ensure the card is prominently displayed in your window. There is signage designating this special permit area.

If a patient is released from hospital with limited notice and not able to acquire an ‘assured loading letter’, BC Ferries’ staff will honour a letter from the hospital requesting assured loading on a one time basis.

If there is an overload and you have an assured loading letter, inform an employee and they will direct you to the appropriate tollbooth.

Volunteer Cancer Drivers Society – volunteer drivers take patients to cancer related appointments and will pick up from Horseshoe Bay

Bus Pass
Eligible persons can buy a yearly pass for $45 (subject to change). Must be receiving Federal or Provincial Income Assistance.
1-866-866-0800    Press 4 then press 3


If you have physical or cognitive disabilities and are unable to use transit without assistance, you’re eligible for HandyDART. Go to Translink/HandyDART online for application or contact Access Transit at 778-452-2860. Clients book rides at 604-575-6600. HandyDART picks up clients (companion rides free) from BC Ferries.

Handycard Photo I.D. card for people with permanent physical or cognitive disabilities, which entitles them to reduced fares on public transit. Application forms online at Translink website. 778-452-2860

Taxi Saver Coupons

Available for people with HandyCard. Coupons purchased (at 50% of face value) from Translink and taxi companies who honour coupons are listed on back of booklet. 778-452-2860